The study identified twenty-two ways in which the system caused patients to get the wrong medicine. Most of these issues are usability problems.Cars are dangerous too ;)
The most striking example of how bad design can kill comes from in-car user interfaces: thousands of deaths per year are related to drivers being distracted by overly complex designs.About usablity problems, I spoted two I didn't know:
- Memory Overload - The well-known limits on human short-term memory make it impossible to remember everything across that many screens.
- Overly Complicated Workflow - In general, whenever you see users resorting to sticky notes or other paper-based workarounds, you know you have a failed UI.